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Laboratory Shift Manager

The Coca-Cola Company

  • Location: Ballina, Ireland - IRL
  • Post Date: 11/1/2018
  • Job Type: FULL TIME
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Job ID: R-14444

Position Overview:


The Laboratory Shift Manager is a key member of the wider management team and plays a very important role in the development and implementation of Quality Assurance and Food Safety strategies for the site.  The key priorities of the role involve leading and motivating a multi-skilled Laboratory team while ensuring that all QA Laboratory requriements are delivered for the Ballina plant.  


  • Maintain safety systems within the Laboratory.                
  • Lead and motivate a multi-skilled Laboratory team and ensure the efficient delivery of all Laboratory activities to schedule.
  • Ensure that all ingredients, finished products and intermediate products are tested and released in accordance with procedures set forth in The Coca-Cola Company Requirements (KORE).
  • Implementation of KORE to ensure compliance with the policies, procedures, and practices of The Coca-Cola Company
  • Ensure compliance to ISO 17025 Laboratory Management Systems.
  • Implementation and management of Laboratory GLP (Good Laboratory Practices) requirements.
  • Management of the Laboratory Training requirements and Corrective Action Program.
  • Embed operational excellence and a continuous improvement culture within the laboratory to deliver improvements through lean principles and systems.
  • Ensure processes and equipment validation are carried out in accordance with company and regulatory requirements.
  • Management of the Internal/ external audit program, liaising with corporate and external registrars/governmental agencies
  • Development of associate competencies/skills ensuring the highest levels of engagement and team capability.
  • Develop and implement Performance Development plans for associates.
  • Provide support to plant wide improvement activities and lean initiatives.
  • Participate in local, regional and global distributed work teams as required.
  • Management of the Laboratory consumable and Equipment VMI.

Communication complexities:

  • Ballina Leadership Team and Wider Management Team - daily contact in management of Laboratory operations
  • Global distributed work teams - make recommendations, decisions and provide guidance on Laboratory operations
  • Supply Management Team - requests for advice, information and technical data
  • Suppliers - Follow up on vendor defects, supplier audits and development, and provide technical support
  • Regulatory and government agencies - provide updates on quality strategies, requests for information and technical data


  • Ingredient and Product testing and release - material non-conformance, instrument problems, method issues and specification issues.
  • SAP functional problems and improvements.
  • Laboratory efficiencies improvements.
  • Statistical process controls and process improvements.
  • Handling of non-conforming materials.
  • Cost controls of laboratory budget.
  • Vendor relationships - non-conforming materials, supplier assessments, strategies and improvements

Decision making:

  • Authority to reject ingredients and products.
  • Authority to execute corrective actions.
  • Provides input on laboratory business plan.
  • Performance management, development of team and assigning work.
  • Significant input on hiring of team members


  • Recommend cost savings and proactively negotiate with vendors and suppliers.
  • Review testing regimes to ensure only value-add testing is performed
  • Drive developments in testing methods and techniques

Supervisory responsibilities:

  • Manage a team of Laboratory Associates
  • Involved in recruitment, performance enablement, coaching, individual development and team leadership for Laboratory Associates in Ballina


  • A Degree in either Food Science, Chemistry, Biochemistry or a related Life Science discipline
  • Minimum 5 years Laboratory or QA industrial experience
  • Familiarity with ISO/IEC  17025 : 2017 requirements
  • Supervisory experience an advantage
  • Qualification in Continuous Improvement is desireable
  • Proven ability to work with SAP enterprise system
  • Excellent communication and interpersonal skills
  • Analytical decision making and problem solving skills
  • Ability to manage multiple conflicting demands and to prioritise accordingly
  • Flexible and able to travel at short notice
  • Experience in testing and release of ingredients and final products

Cultural diversity:

Proven ability to operate on a global stage interacting with culturally diverse colleagues

Fluent written and spoken English and strong communication skills required

Travel requirements:

 5-10%, regional (Europe, Eurasia & Africa) and global travel

Job Requirements:

Years of Experience:

Leadership Behaviors:

  • DRIVE INNOVATION: Generate new or unique solutions and embrace new ideas that help sustain our business(encompassing everything from continuous improvement to new product and package innovation). 
  • COLLABORATE WITH SYSTEM, CUSTOMERS, AND OTHER STAKEHOLDERS: Develop and leverage relationships with stakeholders to approximately stretch and impact the System (Company and Bottler).
  • ACT LIKE AN OWNER: Deliver results, creating value for our Brands, our System, our customers, and key stakeholders. 
  • INSPIRE OTHERS: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible. 
  • DEVELOP SELF AND OTHERS: Develop self and support others' development to achieve full potential. 

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

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