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Platform Engineer II - JIRA and Confluence

The Coca-Cola Company

  • Location: Atlanta, GA - USA
  • Post Date: 12/1/2018
  • Job Type: FULL TIME
  • TRAVEL REQUIRED: 00% - 25%
  • RELOCATION PROVIDED: No
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Job ID: R-17367

Position Overview:

This position requires skills in the DevOps arena. The IT Analyst should have experience in agile methodology as well as continuous integration/continuous deployment practices. Expertise in the Atlassian toolchain - JIRA, JIRA Service Desk, Confluence required.

The Platform Engineer is responsible for supporting maintaining and enhancing the foundational platforms that support Company business applications and processes. The ideal candidate should be technology proficient to provide counsel on all Information Technology related issues and initiatives. This role also supports Developers and Tech leads implementing solutions and developing applications. This individual will be responsible for conducting Life Cycle Maintenance routines to ensure platform expansion and future capabilities, maintains local and cloud hosted infrastructure, conducts user training and adoption for systems, provides recommendations on process improvements and delivering as well as conveys constructive feedback to project leads.

Function Specific Activities:

Function Related Activities/Key Responsibilities

  • Basic Data mining and data modeling principles and Design: Knowledge of basic system tools and standard operating system support processes. Includes a working knowledge of hardware and software operation and the ability to participate in the design and implementation of data center support processes and infrastructure.
  • Basic Operating Systems: Knowledge of basic operating systems and all related aspects (e.g., system tools, management principles, platforms, software, hardware, related products and controls) required to design, implement and maintain infrastructure solutions.
  • Knowledge of advanced system tools and standard operating systems used to proactively ensure that processing platforms meet established service levels.
  • Application Development Methodology: Ability to apply the standard TCCC application development methods covering the full development lifecycle (e.g., project preparation, analysis, design, development, testing, deployment and support) to ensure solution quality and consistency of process.

Education Requirements: 

  • Bachelor's Degree or equivalent work experience

Related Work Experience: 

  • 2+ years of work experience in relevant related field.

Demonstrated competency in the following areas:

  • Deep experience in Atlassian toolchain including JIRA, JIRA Service Desk, Confluence Wiki.
  • Web trace debugging and network troubleshooting and telemetry
  • Infrastructure technologies and backend understanding
  • Agile Scrum principles including Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings.
  • Knowledge of access control methods, security groups, and basic authentication/authorization settings.
  • Project deployment and management
  • Consumer packaged goods business knowledge
  • Expertise in setting and managing customer expectations.
  • Ability to work within a team environment as well as independently.
  • Strong communication, time management and client management skills
  • Written communication skills and technical writing skills
  • Ability to prioritize tasks and make decisions within established guidelines and policies
  • Excellent customer service skills; strong analytical and problem-solving skills
  • Ability to explain technical information in a way that establishes rapport, persuades others and fosters understanding
  • Ability to adapt to changes, and resolving conflict
  • Demonstrated presentation and teaching skills
  • Project management skills utilizing standard project methodology

Functional Skills:

  • Manage or coordinate the administration activities and operating systems support to maintain information system infrastructure (e.g., job schedules, retention cycles, data archiving/retention) including providing access to business applications in accordance with information security policies.
  • Monitor end-to-end business applications in order to proactively identify or resolve problems in accordance with operational standards and procedures and to ensure global application availability based on service level objectives.
  • Support high availability solutions for the business application using technology, processes and scripting techniques to ensure availability of hardware, operating systems, applications and support tools to TCCC in the event of hardware/software component failures.
  • Perform problem and trend analysis to identify and correct repetitive problems and increase overall system
  • Implement production support procedures (e.g., administration, monitoring, problem resolution) in order to meet customer service levels.
  • Prior hand-on experience working with reports and dashboards.
  • Highly proficient in Microsoft programs, specifically Excel, Outlook, and PowerPoint
  • Excellent attention to detail, superior communication skills, and ability to take raw data and produce useable insights
  • Strong written and oral communication skills
  • Strong critical and analytical thinking, and problem-solving abilities

Job Requirements:

Years of Experience:

2-3 Years Experience

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Apply
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