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Senior Platform Analyst

The Coca-Cola Company

  • Location: Atlanta, GA - USA
  • Post Date: 11/1/2018
  • Job Type: FULL TIME
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Job ID: R-18414

Position Overview:

This senior level role will serve as a key member of the Global Freestyle Platform Management team. The Platform Analyst will act as a primary point of contact with key stakeholders of the Freestyle platforms and software ecosystem in order to define, document, verify, and deliver the needs of the business, customers and end users. The Platform Analyst serves as a conduit between the customer community and the Freestyle Global Center teams through which functional and user experience requirements flow, distilling stakeholder requirements into cohesive solution designs, roadmaps and operational business processes.
This role will also be accountable for supporting one or more Freestyle ecosystem platforms, including production content management systems and processes used for the collection, processing and successful deployment of new content for Freestyle customers.

Function Specific Activities:

Key Duties & Responsibilities:

  • Collaborate with multiple stakeholders to generate system and user experience design and operational requirements and shepherd solutions to propel Freestyle platform and business capabilities forward.
  • Act as a business owner of Freestyle platforms by proposing new features and capabilities, innovating and enhancing requirements provided by stakeholders.
  • Identify project stakeholders and user classes. Document user class characteristics. Identify appropriate representatives for each user class and negotiate their responsibilities.
  • Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints.
  • Write requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely.
  • Represent requirements using alternative views, such as user personas, wireframes, use cases and business scenarios, where appropriate.
  • Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards.
  • Participate in peer reviews and inspections of requirements documents. Participate in peer reviews of work products derived from requirements specifications to ensure that the requirements were interpreted correctly.
  • Manage requirements traceability information and track requirements status throughout the project.
  • Implement ways to reuse requirements across multiple Freestyle platforms.
  • Identify ways to assist product management in product planning through requirements development and analysis. Propose new product features and updates.
  • Provide business and user support for one or more Freestyle ecosystem production platforms

Key Technical and Functional Skills Needed:

  • Interpersonal skills, to help negotiate priorities, resolve conflicts, and build alignment across project stakeholders (collaborating with platform managers, marketing, engineering, IT, operations).
  • Effective verbal and written communication skills and the ability to convey information and ideas in a clear, meaningful and timely manner; providing information through a variety of media to engage people in the interaction.
  • Interviewing skills, to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information.
  • Listening skills, to understand what people say and to detect what they might be hesitant to say
  • Facilitation skills, to lead requirements elicitation workshops.
  • Observational skills, to validate data obtained via other techniques and expose new areas for elicitation
  • Organizational skills, to work with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing information.
  • Modeling skills, to represent requirements information in graphical forms that augment textual representations in natural language, including using modeling languages already established in the development organization.
  • Complex problem-solving skills, the ability to identify technical performance gaps, use data mining and analytical tools to characterize the business impact and identify root causes, and use engineering skills and tools to develop and implement solutions to complex problems with significant impact to performance or customers.
  • Thinking systemically skills, Ability to understand the complexities and interdependencies of information and events in order to develop more effective solutions and ideas.
  • Knowledge of and the ability to understand, design, apply, administer, and troubleshoot software systems.

Education:

  • Bachelor's Degree or equivalent experience required; preferably in Business, Engineering, Computer Science or Design.  Masters or advanced degree and certificates with direct applicability preferred.

Related Work Experience and Knowledge skills:

  • 7+ years' experience in requirements documentation, analysis, prioritization, verification, and management practices and the ability to apply them in practice using Agile methodologies.
  • 5+ years' experience in the practice of requirements engineering according to a product and/or software development life cycle in a team environment.
  • Distinctive UI and UX design skills and experience, including annotated wireframe and use case creation.
  • Experience using and supporting Adobe Experience Manager (AEM) platform preferred

Job Requirements:

Years of Experience:

Leadership Behaviors:

  • DRIVE INNOVATION: Generate new or unique solutions and embrace new ideas that help sustain our business(encompassing everything from continuous improvement to new product and package innovation). 
  • COLLABORATE WITH SYSTEM, CUSTOMERS, AND OTHER STAKEHOLDERS: Develop and leverage relationships with stakeholders to approximately stretch and impact the System (Company and Bottler).
  • ACT LIKE AN OWNER: Deliver results, creating value for our Brands, our System, our customers, and key stakeholders. 
  • INSPIRE OTHERS: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible. 
  • DEVELOP SELF AND OTHERS: Develop self and support others' development to achieve full potential. 

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Apply
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