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Greater China & Korea IT Project Manager-Business Analyst, Customer & Commercial Systems

The Coca-Cola Company

  • Location: Shanghai, China - CHN
  • Post Date: 11/1/2018
  • Job Type: FULL TIME
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Job ID: R-19502

Position Overview:

The position will be responsible for end-to-end implementation of APAC Customer & Commercial IT solutions from definition, initiation, planning, implementation to operation-state (including documentation, problem & resolution management) across APAC, focusing on Greater China & Korea business unit initially. This person will lead the project management of transforming the business through digitization in the agreed scope, timeline & investment. This role shall provide subject-matter-expert in business digital transformation, systems & processes relating to Customer & Commercial functional areas.

The position will be a member of the APAC IT Customer & Commercial Systems team & reports to APAC IT COE Leader, Customer & Commercial Systems.

Function Specific Activities:

Key Results:

  • Establishment of best practices in business transformation through digitalization
  • Simplified/Streamlined business processes & practices with documentation
  • Customer & Commercial solutions implementation that meet established criteria for business value, cost, time-to-deliver, SLAs & scalability

Key Responsibilities:

  • Work with APAC IT COE Leader, Customer & Commercial Systems, to prioritize, develop & deliver the Customer & Commercial solutions plan & timeline with Agile mind-set
  • Project lead with multi-functional, regional, business units & bottlers to manage & deliver the agreed solutions, sprints & releases within the timeline & budget
  • Responsible & accountable for leading business digital transformation & solution implementation in the following areas:

a)       Digital Commerce

·         Business to Business (B2B)

·         Business to Consumer (B2C)

·         Online to offline (O2O)

·         Payment Solutions

b)       Customer & Commercial Execution

·         Sales force automation (SFA) & execution

·         Alternative channels & Routes-to-Market (RTM)

·         Customer Service Excellence (IoT, Vending machine, cooler, AI/Image Recognition)

c)       Revenue Growth Management

Job Requirements - The following is a listing of minimum indicated requirements for this job.

  • Experience in FMCG industry, preferably Customer & Commercial functions
  • Minimum 5-7 years of strong track record in leading, delivering & managing complex regional IT & business digital transformation solutions in a large global corporation with multi-stakeholders, multi-functions & cross-country IT delivery teams
  • Strong communication & influencing skills in a matrix & global environment
  • Deep understanding of SDLC & Project Management, particularly Agile/Scrum methodologies
  • Strong experience in management, evaluation & negotiation with multiple service providers/vendors
  • Experiences on the following technology:
    • Salesforce Sales & Service Cloud
    • eCommerce platforms for B2B, B2C, B2B2C, O2O
    • Payment solutions
    • Date warehouse & data management tools (preferably Tableau, Power BI)
    • IoT technologies
  • Willing to take frequent conference calls out of regular office hours
  • Ability to travel

Qualifications

  • Bachelor's degree in Information Technology or related
  • Certifications in PMP/Agile/Scrum/BA will be preferred

Core Competencies - The following is a list of top Core Competencies needed for the job.

  • Drives Innovative Business Improvements: Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking.
  • Balances Immediate and Long-Term Priorities: Seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals.
  • Delivers Results: Focuses on the critical few objectives that add the most value and channels own and others' energy to consistently deliver results that meet or exceed expectations.
  • Imports and Exports Good Ideas: Relentlessly seeks, shares and adopts ideas and best practices in and outside the Company and embraces change introduced by others.
  • Develops and Inspires Others: Builds and maintains relationships that motivate, guide, and/or reinforce the performance of others toward goal accomplishments. Develops self and others to improve performance in current role and to prepare for future roles; seeks and provides feedback and coaching to enhance performance.
  • Lives the Values: Demonstrates the values of The Coca-Cola Company through words, actions, and by example; fosters an environment that reflects the values of the company.

Job Requirements:

Key Results:
Establishment of best practices in business transformation through digitalization
Simplified/Streamlined business processes & practices with documentation
Customer & Commercial solutions implementation that meet established criteria for business value, cost, time-to-deliver, SLAs & scalability

Key Responsibilities:
Work with APAC IT COE Leader, Customer & Commercial Systems, to prioritize, develop & deliver the Customer & Commercial solutions plan & timeline with Agile mind-set
Project lead with multi-functional, regional, business units & bottlers to manage & deliver the agreed solutions, sprints & releases within the timeline & budget
Responsible & accountable for leading business digital transformation & solution implementation in the following areas:
a) eCommerce
· Business to Business (B2B)
· Business to Consumer (B2C)
· Payment Solutions
b) Customer & Commercial Execution
· Sales force automation (SFA) & execution
· Alternative channels & Routes-to-Market (RTM)
· Customer Service Excellence (IoT, Vending machine, cooler)

Job Requirements - The following is a listing of minimum indicated requirements for this job.
Experience in FMCG industry, preferably Customer & Commercial functions
Minimum 5-7 years of strong track record in leading, delivering & managing complex regional IT & business digital transformation solutions in a large global corporation with multi-stakeholders, multi-functions & cross-country IT delivery teams
Strong communication & influencing skills in a matrix & global environment
Deep understanding of SDLC & Project Management, particularly Agile/Scrum methodologies
Strong experience in management, evaluation & negotiation with multiple service providers/vendors
Experiences on the following technology:Salesforce Sales & Service Cloud
eCommerce platforms for B2B, B2C, B2B2C, O2O
Payment solutions
Date warehouse & data management tools (preferably Tableau, Power BI)
IoT technologies

Willing to take frequent conference calls out of regular office hours
Ability to travel

Years of Experience:

5-7 Years Experience

Leadership Behaviors:

  • DRIVE INNOVATION: Generate new or unique solutions and embrace new ideas that help sustain our business(encompassing everything from continuous improvement to new product and package innovation). 
  • COLLABORATE WITH SYSTEM, CUSTOMERS, AND OTHER STAKEHOLDERS: Develop and leverage relationships with stakeholders to approximately stretch and impact the System (Company and Bottler).
  • ACT LIKE AN OWNER: Deliver results, creating value for our Brands, our System, our customers, and key stakeholders. 
  • INSPIRE OTHERS: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible. 
  • DEVELOP SELF AND OTHERS: Develop self and support others' development to achieve full potential. 

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

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