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Process Improvement Analyst - Alpharetta, GA

The Coca-Cola Company

  • Location: ALPHARETTA, GA - USA
  • Post Date: 11/1/2018
  • Job Type: FULL TIME
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Job ID: R-19815

Position Overview:

The Process Improvement Analyst supporting the Foodservice Operations & Customer Service (FOCS) organization leads projects driving productivity savings. Primary job responsibilities relate to process improvement initiatives, including process mapping, measuring and analyzing process performance, conduct root cause analysis and identify improvement opportunity and implement changes delivering cost savings.

Function Specific Activities:


  • Leads process improvement projects: Plans, monitors, prioritizes and reports on status of all projects and milestones.
  • Leads process improvement projects from discovery and business analyses through execution and implementation.
  • Maps various FOCS's processes.  Creates and modifies process maps to reflect both current and future states. 
  • Conducts interviews with process participants to understand work flows. 
  • Uses information gathered in interviews and process mapping software to develop process maps. 
  • Conducts validation sessions with process participants and subject matter experts. 
  • Develops and maintains process maps and facilitates their use as a tool for identifying process improvements
  • Analyzes existing FOCS's processes, and works both independently and with teams to identify potential process improvements. 
  • Identifies process inputs and outputs, defines “disconnects,” discusses and leads meetings on potential improvement opportunities, defines and documents suggested improvements and prioritizes areas of improvement.
  • Performs cost/benefit analyses change/impact assessments, new process designs and translates process improvements into logical system enhancements. 
  • Coordinates the implementation/execution of process improvements that have been approved. 
  • Acts as liaison and coordinates with I/T on system enhancements and projects related to process improvements.




  • Minimum Required:  Bachelor's degree in Industrial Engineering, Business Administration, Operations, Finance or equivalent work experience           
  • Preferred Level: MBA preferred.



  • Preferred Level: PMP certified, Lean Six Sigma Green Belt certification, Scrum Master certification



  • Minimum Required:  3 years business experience          
  • Preferred Level: Five to ten years of experience in business administration, with emphasis in operations and/or accounting processes. Project Management experience in similar business setting.



Minimum Required: 

  • Strong communication and influencing skills
  • Ability to utilize project management and OE tools to drive business change
  • Knowledge of process/team management methodologies. 
  • Knowledge of process mapping and spreadsheet software (e.g., Visio, Excel), techniques, and concepts. Effective planning and execution, project management, communication, leadership, problem solving and analytical skills.  
  • Ability to manage multiple priorities. 
  • Ability to respond to requests accurately and in a timely manner. 
  • Ability to use and learn a variety of query and reporting tools.  Ability to act as a liaison with I/T on variety of system issues.

Preferred Level: 

  • Knowledge of Coca-Cola Fountain Operations processes.  Knowledge of process/team management methodologies. 

Job Requirements:

Years of Experience:

3-5 Years Experience

Leadership Behaviors:

  • DRIVE INNOVATION: Generate new or unique solutions and embrace new ideas that help sustain our business(encompassing everything from continuous improvement to new product and package innovation). 
  • COLLABORATE WITH SYSTEM, CUSTOMERS, AND OTHER STAKEHOLDERS: Develop and leverage relationships with stakeholders to approximately stretch and impact the System (Company and Bottler).
  • ACT LIKE AN OWNER: Deliver results, creating value for our Brands, our System, our customers, and key stakeholders. 
  • INSPIRE OTHERS: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible. 
  • DEVELOP SELF AND OTHERS: Develop self and support others' development to achieve full potential. 

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Apply
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