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Guest Relations Ambassador

The Coca-Cola Company

  • Location: Atlanta, GA - USA
  • Post Date: 12/5/2018
  • Job Type: PART TIME
  • Post End Date: December 14 - 2018
  • TRAVEL REQUIRED: 00% - 25%
  • RELOCATION PROVIDED: No
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Job ID: R-20037

Position Overview:

Ambassadors will welcome and host the World to experience the history and future of The Coca-Cola Company, its Brand, portfolio of beverages and its people. As an Ambassador you bring the World of Coca-Cola Attraction and night time event business to life through extraordinary service and attention to each guest by sharing key messages. Key responsibilities include: actively engaging with all guests and anticipating their needs. Sharing knowledge of and telling the history and stories about our Brand and The Company. Working to create and maintain a hassle-free, safe operation as well as flawless show quality, operating effectiveness, exhibits and experiences.

Function Specific Activities:

Essential Job Functions:

  • Greet and engage guests throughout the attraction, in role as an ambassador for The Coca-Cola Company and the City of Atlanta.
  • Share stories and information about the Coca-Cola Company and The World of Coca-Cola.
  • Communicate the principles and values of The Company through personal contact with guest and dignitaries from around the world in order to further enhance the guest connection to our brands.
  • Provide necessary crowd control throughout the attraction including organization of lines and ability to communicate with large groups and fellow team members.
  • Function as the source of knowledge about The Coca-Cola Company, its products and history.
  • Conduct private tours through acquiring the skills necessary to become a certified VIP tour guide
  • Complete open and closing task in the area you are assigned to as outlined in the SOG.

Position Requirements:

  • Guest Service: Ensuring that our guests remain our top priority. Guest Service-Story Telling.
  • Guest Service: Ensures that the guest remains top priority.
  • Organization: Ability to organize, prioritize assignments and meet deadlines.. 
  • Business Etiquette: Communicate effectively with guests, members of management and ambassadors.  Ability to communicate with others, via telephone or in person, in a professional and helpful manner while simultaneously building credibility and rapport.  This includes the ability to understand, be diplomatic and tactful, demonstrate appropriate behavior in social in social situations and maintain composure in negative circumstances in order to achieve results.
  • Communication:  Ability to represent the Company effectively in a public forum through verbal and visual presentations, delivering guest service that enhances the reputation and image of the company.
  • Safety Procedures: Knowledge of and ability to proactively recognize and report safety issues or incidences and maintain a clean, safe work environment (e.g. customer safety, keeping work aisles clear, sanitary health practices, proper placement of tools and machinery, etc.).
  • Flexibility: In scheduling to meet the needs of the business.  Ability to change or adapt work practices, priorities or to reschedule activities in response to changing conditions or multiple work demands.
  • Availability: Must have full availability to work at any assigned shift, 3 or 4 days each week, including Saturdays and Sundays.

Educational Requirements and Experience:

  • High School Diploma or equivalent
  • Physical Demands: Frequently required to stoop, stand, walk, climb, lift and use repetitive motions. 
  • Previous Guest Service experience is a plus.

Job Requirements:

Years of Experience:

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Apply
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