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Sr. Director of IT, North America Delivery Center Lead

The Coca-Cola Company

  • Location: Atlanta, GA - USA
  • Post Date: 12/5/2018
  • Job Type: FULL TIME
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Job ID: R-20302

Position Overview:

This senior role will lead the Coca-Cola North America Regional Delivery Center (RDC) and will be accountable for the development, delivery, and support of innovative and high-quality customer-facing digital solutions. Partnering closely with other Delivery Center leaders across the globe, this leader will advance the North America RDC by establishing an agile and collaborative operating model, recruiting and developing new technical talents, and implementing DevOps processes and tools that would enhance speed to market and solution reusability across the system.

Function Specific Activities:

Primary Responsibilities

  • Accountable for development and support of customer-facing capabilities with a heavy focus on Salesforce, AWS and integration services 
  • Advance the North America RDC in alignment with the global vision and operationalize the new operating model
  • Oversee Technical Capability Roadmap planning and development in alignment with the digital transformation strategy. Champion leveraged use of global platforms and templates across the North America system and partner closely with other Delivery Centers to reduce technology cost, accelerate speed to market and create competitive advantage.
  • Oversee Demand Control Processes, Resource Planning/Scheduling, Delivery Monitoring, Operations Service Levels, Vendor Management, Financial Control, and Value Measurement of the Portfolio under management
  • Implement agile program/project management policies, standards, and procedures to ensure consistent and transparent execution across the portfolio.
  • Establish a robust Executive Communication framework for effective and timely communication of the portfolio progress. Utilize communication as the vehicle to convey stories of IT value, gain alignments on strategic visions, and build multifaceted coalitions to influence the outcomes in a franchise system
  • Partner closely with the stakeholders across the system including Global IT and bottler communities to understand strategic alignment opportunities, identify dependencies/risks, balance challenging trade-offs between short/long term goals/priorities, and assess the holistic value/impact on the CCNA business and plans.
  • Act as a trusted technology advisor and collaborate closely with the IT and Business Executive Leadership on the strategic priorities and communications needs.
  • Drive innovation and proactively monitor direction of strategic partners, technology and industry trends to determine the potential impact and/or value to the enterprise. Collaborate with internal and external experts across the system to develop strategies for exporting and/or utilizing existing and emerging process/technologies.
  • Model a culture that improves the organization's comfort with the speed of change, challenging assumptions, relentless pursuit of improvement - all with a high sense of personal accountability.
  • Serve as a Coach and Mentor within the organization and provide career coaching and direction to team members



  • BA/BS required. BA/BS in Information Technology, Business, Management or industry-related curriculum preferred
  • MBA preferred

Required Experience

  • +7 years of relevant industry and development management experience
  • World Class Program & Project Execution: ability to manage the delivery of multiple complex and large scale solution development initiatives (>$5 MM) across different functional/technical areas.
  • Experience creating and executing organizational change management strategies in a consultative and collaborative manner
  • Deep hands-on experience working on the design, development and deployment of enterprise supporting systems at scale.
  • Proven experience establishing enterprise governance frameworks, processes, and standards.
  • Excellent understanding of Agile/DevOps operating model. Experience and passion to work in a fast-paced Agile environment, delivering functional features in small time duration while utilizing automation tool sets
  • Expertise in communications and relationship management. Comfortable and confident when speaking with clients as an expert and able to articulate the strategic vision and gain alignment at various levels of the organization.
  • Strategic and creative thinker with an open mind about new ideas and not afraid to challenge the status quo.
  • Excellent problem solving skills, including the ability to analyze situations, identify existing or potential problems, and recommend sound conclusions and implementation strategies
  • Team player with high emotional intelligence and the ability to multi-task in a dynamic franchise model
  • Self-starter, self-confident and assured in personal abilities

Additional Skills (Preferred)

  • Large scale digital transformations involving diverse business portfolio and technology stacks
  • Proven expertise in Saleforce, Mulesoft, SAP, AWS, and/or Azure
  • Continuous Integration/Delivery experience
  • Agile certifications
  • Technology certifications (e.g. AWS, Salesforce, etc…)
  • Consulting experience

Job Requirements:

Years of Experience:

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Apply
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