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Risk Claims Operations Support Analyst

The Coca-Cola Company

  • Location: Atlanta, GA - USA
  • Post Date: 2/1/2019
  • Job Type: FULL TIME
  • TRAVEL REQUIRED: 00% - 25%
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Job ID: R-20918

Position Overview:

Compiles financial information; performs complex work assignments; collects information by reviewing reports, financial statements and other written materials; prepares standard reports, simple analyses etc. Individual contributor that is fully proficient in applying established standards; knowledge base acquired from several years of experience in particular area; works independently; may coach other para-professionals.

Function Specific Activities:

The role is created to provide risk management, claims and risk operations support in the area of Property & Casualty, and Financial Products (P&C, EPL, D&O etc.)  Multi-line Claims, Risk Management Finance and Insurance Operations. 

The individual will be a member of a team that manages the Company's Insurance, Claims & Risk Financing programs, processes and structures from end to end including insurance procurement, claims & litigation management, data storage and reporting, and risk retention.

Areas include

  • Claims 
  • Litigation Coordination & Assistance  
  • US State/Federal Required Filings and Postings
  • Coordination of Claim Reviews and Audits   

Complexities include:

  • Breadth of scope includes focusing on specific lines of insurance coverage (insurable risk) effecting US and Global business entities within TCCC.
  • Operate within an end to end multi-functional team focusing on insurance procurement, claims management, litigation management and data
  • Ability to build and maintain relationships with internal stakeholders, external system partners and vendors.
  • Strong analytical, attention to detail and OE skills that support and drive value to the Risk Management Team

Key Duties/Responsibilities:


  • Responsible to ensure proper reporting of claims to TPAs and carriers including obtaining adequate and thorough information. 
  • Handle tender notices and letters from customers, insurance companies,TPA's, bottling partners and internal stakeholders including dissemination for proper reporting including direct reporting as necessary. 
  • Ensure correct coding of all TPA claims in TPA system and various RIMS databases. 
  • Input claims (routine and non-routine) in the database including updates on reserves and payments. 
  • Responsible for standard and ad hoc reporting utilized by the department and stakeholders including auditors, actuaries, brokers, captives, claims administrators, and field locations. 
  • Ability to create reports as needed. 
  • Responsible for training material and coordination for all Risk Management education and Loss Prevention programs

Litigation Coordination & Assistance

  • Monitor and document lawsuit notices, triage and reporting to TPA carriers and Legal. 
  • Information and document gathering, coordinating and dissemination.  
  • Interaction with and assistance to Legal, local/global operations and bottling partners to respond to lawsuits, answer discovery and interrogatories State/Federal Required Filings and Postings
  • Data gathering, interaction, preparation and coordination with US State and regulatory reporting entities as it relates to insurance and self-insurance including loss and payroll data, fee calculation, interacting with governmental employees, and submission of forms. 
  • Calculations and submission of reports. 
  • Coordination, documentation and recordkeeping of filings and postings. 
  • Coordination, creation and distribution of Workers Compensation packets and posting notices and program information 
  • Responsible for preparing US state and regulatory filings Claim Review and Audits 
  • Coordinate claim reviews and audits on P&C/Finpro domestic and international claims including obtaining loss runs/reports, obtaining information from carriers and TPA's
  • Coordinating the review/audit with brokers, carriers and Risk Management; participating in claim review and audits and completing any follow-up and data input and corrections

Work Experience

  • Degree in risk management, finance, business administration or related field.
  • Good knowledge of risk management, finance and analytics, paralegal or applicable litigation experience. 
  • TPA, carrier and other RIMS/data systems and analytics
  • 3-5 years


  • University/Bachelor's Degree

Job Requirements:

Years of Experience:

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Apply
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