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Unified Communications Consultant

The Coca-Cola Company

  • Location: Sofia, SO - BGR
  • Post Date: 12/1/2018
  • Job Type: FULL TIME
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Job ID: R-21014

Position Overview:

Function Specific Activities:

Functional Skills:   

  • Practical experience with as many of the following as possible.  Certification(s) are a plus:
    • Voice and video design, implementation, integration, and support.
    • SaaS voice and video providers including Microsoft Skype for Business, BlueJeans, and Genesis.
    • Familiarity with data privacy requirements
    • Scripting technologies including, but not limited to, PowerShell.
    • Call Center technologies and integration
    • Report development for voice and video products and environments including exploiting APIs for data extraction.
    • Project Management
    • Problem Management
    • Vendor Management

The successful candidate will demonstrate experience in the following:

  • Pursuing Innovation. - Applied in identification of opportunities - Implementation of strategies and platforms.
  • Exerting Personal Influence - Applied in negotiations - Interactions - Work in a matrix context - Ability to work in networks, developing mutual trust relationships - Being a team player, sharing ideas and working interdependently - Facing conflict personally, managing dilemmas and differences with transparency and integrity.
  • Enhancing and Sustaining Performance of Others. - Applied in coaching and developing capabilities in team/peers.
  • Communicating Effectively. - Communication for commitment - Building and sustaining a position.  Getting support of others. -Negotiation - Empathy and ability to listen and understand other's points of view.
  • Building Value Based Relationships. - Applied in dual process with other IT Leads - Interactions with Service Leads and Senior Management.

Job Requirements:

Provide oversight in diagnosing and resolving telecom and video infrastructure and network issues.
Manage or participate in cross-functional teams to promote technology strategies, analyze products, conduct pilots and implement new solutions.
Analyze business requirements (e.g., functional and technical requirements, information need, business processes) by conducting information-gathering sessions with clients, analyzing the information and prioritizing the requirements to gain understanding of the business needs.
Manage a project against a plan and objectives to ensure commitments are met by monitoring, assessing, and resolving variances in budget, timing or quality of work.
Promote and monitor compliance of solution development activities with audit and information risk policies.
Manage risks, assessing gaps/opportunities, and implementing action plans to mitigate risks, when applicable.
Analyze project financials and trends to identify opportunities, escalating issues and variances to budget where necessary.
Prepare project status reports by collecting, analyzing, and summarizing information and trends; recommending actions.
Consult with business and IT projects to gather requirements and translate those requirements into Voice and Video solutions. Provide estimates and/or designs to project teams. Lead any necessary integrations or builds for projects.
Manage vendor relationships
Develop and consult on operational processes to support the voice and video computing environment. This would include Incident Management, Change Management, Problem Management, and life cycle planning.
Create documentation for Operations, Help Desk, and Region IT personnel. Create training materials for End Users
3rd level support
Mentor junior team members and Region IT personnel. Elevate skill sets for continuous improvement and optimization of the service.

Years of Experience:

5-7 Years Experience

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

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