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IT COE Leader, Customer & Commercial Systems, Singapore

The Coca-Cola Company

  • Location: Singapore, Singapore - SGP
  • Post Date: 1/1/2019
  • Job Type: FULL TIME
  • Post End Date: January 20 - 2019
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Job ID: R-22089

Position Overview:

The position will lead the APAC IT COE service team for Customer & Commercial Leadership (CCL). This role is critical to enabling growth for the system through delivering customer and commercial IT solutions. The position will be part of the APAC IT leadership team and the IT service team of Global Customer & Commercial Leadership (GCCL) to:

1. Lead the creation and adoption of solutions between bottlers and TCCC in Asia Pacific, that are global in nature and can be adopted cross system in the Customer and Commercial space.
2. Engage bottler IT leadership in Asia Pacific to drive the adoption of identified solutions in the bottler organizations
3. Lead and develop a team of Customer Commercial Business Service Managers in countries in APAC
4. Provide subject matter expertise in systems, process and data relating to customer and commercial functional areas.

This role shall provide thought leadership on emerging digital, mobile and IoT technology solutions in the customer & commercial areas to drive company growth. This position reports to the Asia Pacific CIO and is also accountable to with the global COE leader.

Function Specific Activities:

The position will lead the APAC IT COE service team for Customer & Commercial Leadership (CCL).  This role is critical to enabling growth for the system through delivering customer and commercial IT solutions. The position will be part of the APAC IT leadership team and the  IT service team of Global Customer & Commercial Leadership (GCCL) to:

Lead the creation and adoption of solutions between bottlers and TCCC in Asia Pacific, that are global in nature and can be adopted cross system in the Customer and Commercial space. Engage bottler IT leadership in Asia Pacific to drive the adoption of identified solutions in the bottler organizations Lead and develop a team of Customer Commercial Business Service Managers in countries in APAC Provide subject matter expertise in systems, process and data relating to customer and commercial functional areas.

This role shall provide thought leadership on emerging digital, mobile and IoT technology solutions in the customer & commercial areas to drive company growth.  This position reports to the Asia Pacific CIO and is also accountable to with the global COE leader.

Responsibilities include:

  • Connecting the System, bringing together company and bottler stakeholders to develop and deliver against the agreed global technology roadmaps, aligned to business strategies.
  • Connecting the System to technology suppliers and integrated service providers to develop and deliver against the agreed global technology roadmaps, aligned to business strategies.
  • Delivery of solutions in the following areas of scope;
    • eCommerce
      • Business to Business (B2B)
      • Business to Consumer (B2C)
        • Sell Through Customer
        • Food Service Aggregators
        • Direct to Consumer
      • Payment Solutions
    • Customer & Commercial Execution
    • Sales force automation (SFA) and execution (RED)
    • Revenue growth management (RGM)
    • Digital shopper marketing and engagement solutions (IoT, menu boards, signage etc)
    • Knowledge management, collaboration and communication tools for GCCL
    • Customer Service Excellence (customer contact centers, vending, cold drink equipment) 
  • Data and Analytics
    • Data standards and solutions
    • Working with the BI RDC to ensure the appropriate implementation of the required analytical solutions
  • Lead the project management for projects in this tower. Ensure the full compliance of the TCCC SDLC process. Make sure the proper delivery of the projects in term of agreed scope, timeline and investment. 
  • Work with global COE leader to develop the customer-commercial service roadmap to achieve the business goals with the mind-set of simplification and standardization.

Skills:

  • Deep understanding of FMCG industry and the Customer/ Commercial/ Sales functions within an FMCG business incl channels, commercial strategy, retail execution etc
  • Demonstrated strong communications and influencing skills across multiple stakeholders, functions, companies and countries
  • Comfortable in leading under ambiguity and rapidly changing circumstances
  • Strong track record of delivery of technology projects
  • Experience leading regional IT delivery teams with a strong mix of delegation and hands on participation to make things happen. Comfortable in a matrixed environment
  • Deep understanding of software development life-cycle management, particularly Agile/Scrum methodologies
  • Management and negotiation with multiple vendors ranging from technology providers through to implementation support and service and operations support
  • Exposure to and/or experience with the following technology sets:
  • SFA and store audit solutions. Image recognition based technologies would be desired
  • Salesforce Sales and Service Cloud
  • ecommerce platforms for B2B (B2C, B2B2C, DTC desirable)
  • payment solutions
  • IoT technologies such as sensors, beacons, RFID, etc

Growth Behaviors:

  • Growth Mindset:  Demonstrates Curiosity.  Welcomes failure as a learning opportunity.
  • Smart Risk:  Makes bold decisions/recommendations
  • Externally Focused:  Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices, or ideas.
  • Performance Driven & Accountable:  Has high performance standards.  Outperforms her/his peers.
  • Fast/Agile:  Removes barriers to move faster.  Experiments and adapts.  Thrives under pressure and fast pace.
  • Empowered:  Brings solutions instead of problems.  Challenges the status quo.  Has the courage to take an unpopular stance. 

Leadership Behaviors:

  • Drive Innovation: Generate new or unique solutions and embrace new ideas that help sustain our business (encompassing everything from continuous improvement to new product and package innovation).
  • Collaborate with System, Customers and other Stakeholders: Develop & leverage relationships with stakeholders to appropriately stretch and impact the System (Company and Bottler).
  • Act Like an Owner: Deliver results, creating value for our brands, our System, our customers and key stakeholders.
  • Inspire Others: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible.
  • Develop Self & Others: Develop self and support others' development to achieve full potential.

?Education

  • Bachelor degree in Computer Science or related. Master in business will be preferred

Experience        

  • At least 10 years related work experience in IT in a large global corporation
  • Willing to take frequent conference calls (up to several times a week) out of regular office hours
  • Ability to travel upto 25% of time. Will be upto 50% in the early days in the role.

Job Requirements:

Years of Experience:

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

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