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Associate Store Manager

The Coca-Cola Company

  • Location: Atlanta, GA - USA
  • Post Date: 1/4/2019
  • Job Type: FULL TIME
  • Post End Date: January 25 - 2019
  • TRAVEL REQUIRED: 00% - 25%
  • RELOCATION PROVIDED: No
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Job ID: R-22495

Position Overview:

World of Coca-Cola is actively engaged in seeking an Associate Store Manager. World of Coca-Cola, located in Atlanta, GA, the home of Coca-Cola, first opened August 02, 1990 and was relocated from Underground Atlanta to Pemberton Place May 24, 2007. Currently, the World of Coca-Cola is the main attraction for The Coca-Cola Company. It attracts over 1 Million visitors per year and has become one of the key tourist attractions in the region. Please visit our site at: http://www.worldofcoca-cola.com for more information.

Position Overview:
To direct all activities required to achieve all business goals, including retail sales objectives, guest service, payroll, guest recovery, inventory management and merchandise presentation.

Function Specific Activities:

Primary Responsibilities/Accountabilities:

  • Drive all aspects of store level sales and profitability.
  • Assist in recruiting, selecting and training a team of qualified, dedicated and professional store associates based on established core competencies.
  • In partnership with the Store Manager, lead and inspire store team through effective coaching and development support needed to create a high performance sales team.
  • Maintain all standards of store operations including visual presentation, security, inventory control, human resources, operational policies and procedures.
  • Assist in managing the execution and adherence to all corporate programs.
  • While Manager on Duty (MOD), responsible for all aspects of store operations including: staffing, selling skills, merchandising, stock management, safety and security, and operational policies and procedures.
  • Ensure all Company prescribed standards are met and adhered to by all employees.
  • While Manager on Duty (MOD), regularly review daily, key performance metrics with staff in order to drive profitability and service in the store.
  • Perform store opening and closing procedures in accordance with Company policies.
  • Perform sales transactions (ringing purchases, processing of cash or credit payments, counting money) occasionally.
  • Protect the security of cash, inventory, and other company assets according to policies and procedures.

Required Functional Skills:

  • Execute and Lead Guest Service Strategy: Train hourly associates on the guest service expectations and standards of Retail & Attractions.  Conduct regular guest service observations and provide coaching and feedback for improvement. Facilitate Retail Associate training such as New Hire Orientation, Retail sales and service, and other skill building courses.
  • Merchandising Standards and Supervision: Partner with the Store Manager on the implementation of visual merchandising directives and maintaining established standards consistent with company brand strategies; communicates with Store Manager regarding merchandising assortment, trends, and needs; ensures merchandise on selling floor is replenished appropriately.
  • Staff Management: Coach and develop staff to exceed individuals' and business goals; Develops staff to provide exceptional customer service by understanding customer needs and providing information on the Company and merchandise; Supervises floor coverage and activities, including opening and closing attraction or store as scheduled. Deliver praise/on the job coaching/constructive feedback for Ambassador and Lead Ambassador teams.
  • Labor Management: Ensure hourly/daily/weekly labor plans are met by cross utilizing employees to cover call outs.  Partner with Director of Stores or Store Manager to respond to hourly guest count by extending coverage in case of soft closure or reduction in coverage in response to low guest traffic.
  • Inspirational Leadership: Consistently hold self and others accountable to demonstrating and role modeling principles and behaviors of the Company to drive employee engagement and create a culture that makes Retail &Attractions a desirable place to work every day.
  • Replenishment and Stock Control: Able to direct replenishing the sales floor with product has knowledge of the layout and function of the stockroom and is skilled with inventory control management.
  • Communication: Communicate effectively with guests, members of management and ambassadors.  This includes the ability to understand, be diplomatic and tactful, demonstrate appropriate behavior social situations and maintain composure in negative circumstances in order to achieve results.
  • Retail Sales Knowledge: Knowledge of and ability to apply retail selling skills.
  • Payroll: Knowledge of and ability to operate company-owned stores and attractions within those guidelines.

Physical Demands:

  • Able to walk and stand for prolonged periods, 2 - 4 hours
  • Able to climb ladders and step ladders
  • Able to key on computer for extended periods, 4 - 6 hours
  • Lifting, pushing, and pulling 50 lbs. objects frequently; this includes lifting from one level to another level
  • Frequent bending and kneeling
  • Able to climb sets of stairs

Educational Requirements and Experience:

  • High School Diploma or Equivalent
  • 3 years retail experience in a fast paced environment
  • Minimum of 2 years people management experience in the retail industry

Job Requirements:

Years of Experience:

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Apply
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