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Operations Director

The Coca-Cola Company

  • Location: SHANGHAI, China - CHN
  • Post Date: 2/1/2019
  • Job Type: FULL TIME
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Job ID: R-23150China-Shanghai

Position Overview:

To lead, align, and steward the Coca-Cola system along business strategies, grounded in our mission and vision. Through these strategies seek to consistently deliver sustainable growth in system profit and to motivate individual members of the system to invest the resources and develop the capabilities required to realize/accomplish these strategies through planning and directing all bottler field activities, attaining sales targets, evaluating program implementation, results and recommending constructive measures to MDMs to maximize profitable sales volume. The Operations Director is responsible for coordinating and integrating the work of other Coca-Cola functions to ensure that the complete package is delivered to the bottler on time in such a way that the program can be readily executed in the market. Thus the Operations Director represents the Franchise bottlers to the Coca-Cola organization, and “stands their corner”.

Function Specific Activities:

  • Monitor bottler performance and identify bigger opportunities within the Franchise Areas
  • Work in conjunction with other functions to align strategy and resources
  • Engage and influence Bottler Head Office and Bottler GM for best-in-class local implementation based on superior consumer insights and an understanding of the industry landscape.
  • Support the bottlers with winning consumer marketing, trade, channel, cold drink, CSS, RGM and other programs that they can readily use to drive growth and increase value. 
  • Work with the bottlers to provide national, regional and local key customers with superior levels of customer service that create value for all parties
  • Within budget restraint, ,ensure that the Franchise Area structure and resources are sufficient to achieve the targets
  • Ensure that the Franchise Area has an adequate system of financial control and that an appropriate system of internal controls is maintained.   
  • Build a strong team capable of working with the bottlers effectively to realize business targets.  Develop the capability of team member(s) by effective coaching, on-job-training and working with HR to ensure sustainable succession planning in place for critical roles
  • Assist and support the bottlers in building capability within their organizations.
  • Ensure that at all levels relationships with the bottlers are constructive and collaborative, and that Company/bottler interaction is focused on the need to win in the market and to create value for the system as a whole
  • Represent the Company and the system to external constituencies (consumers, customers, government, the media, the community etc) in the Franchise Area.
  • Represent the Region in FU counsels, and providing input to FU deliberations that will benefit the FU as a whole


  • More than 8 years business experience, among which min. 5 years in a managerial role, preferably in an international Company
  • In depth understanding, knowledge and practical experience in consumer marketing
  • In depth understanding, knowledge and experience in bottling operations
  • Minimum Bachelor degree , MBA is a plus
  • Excellent written and oral English & Chinese skills

Job Requirements:

Years of Experience:

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

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