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Procure to Pay Service Center Rep - Temporary role (6 months)

The Coca-Cola Company

  • Location: Buenos Aires, Argentina - ARG
  • Post Date: 2/1/2019
  • Job Type: FULL TIME
  • Job Level: 05. Temporary (Fixed Term)
  • Post End Date: February 28 - 2019
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Job ID: R-23187

Position Overview:

Answer incoming calls, emails, and faxes from clients (internal KO requestors and external suppliers) to resolve Accounts Payable and Procurement inquires, problems, and issues. Requires the ability to research and extract data from the TCCC Financial Systems to troubleshoot problems and provide information.

Function Specific Activities:

Key Responsibilities

  • Answer phones, voicemails, and email inquiries in a professional and courteous manner.
  • Provide personalized customer service at the highest level.
  • Research escalated accounts payable (including internal expense reports), and procurement issues using available system resources. Includes payments made, purchase orders, goods receipts, vendor records, payment deductions, open and closed invoices, check remittance, and discrepancies.
  • Follow-up with clients, ensuring all requests are appropriately and thoroughly resolved in a timely manner, and that the solution is received and acceptable to the client.
  • Document calls, tickets, resolution, status, and escalations in existing databases (call logs and reports).
  • Perform analyses on extracted data to audit and identify unusual activity (i.e. duplicate payments or vendors, significant or large transactions, etc.).
  • Meet all assigned Service Level agreements.
  • Special projects as assigned.

What you can expect

  • Opportunity to work with a young and energetic team.
  • To gain experience in working and collaborating with diverse and multi-cultural team across the region.

What you need to be successful

  • In order to be successful in the role, you must have at least 1-2 years of relevant experience in providing excellent customer service
  • Excellent written and verbal communication skills in English and Portuguese is a must.
  • Bachelor's degree (student or graduate)
  • Preferred financial system experience, including queries and data analysis,
  • Preferred experience in an Accounts Payable environment

Job Requirements:

Years of Experience:

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

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