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IT Director, North America IT Operations

The Coca-Cola Company

  • Location: Atlanta, GA - USA
  • Post Date: 2/1/2019
  • Job Type: FULL TIME
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Job ID: R-23466

Position Overview:

This role will be accountable for stable operations and maintenance of technology solutions that support Coca-Cola North America (CCNA) business operations, including but not limited to CCNA IT Operations portfolio management, Demand Planning, Operations Financial Management, Operations Service Level Management, Ops Excellence & Governance, Partner Relationship Management, and Process Simplification. This individual will collaborate directly with the Business and IT stakeholders to identify, recommend, implement, and operate cost-effective solutions and processes that enhance the stability and scalability of CCNA operations.

Function Specific Activities:

Primary Responsibilities

  • Defines strategies and processes to rationalize and optimize the effectiveness of CCNA's application portfolio across the wide range of technologies and business processes supported
  • Implement portfolio management policies, standards, and procedures to ensure consistent and transparent execution across the portfolio.
  • Own and execute the CCNA IT Support communication strategy, providing detailed, accurate and timely updates on CCNA IT Operation issues to the Business & IT stakeholder
  • Drive, track, and control the CCNA IT Operations budgets. Assess, communicate, and balance the risks associated with IT investments and challenging short/long term trade-offs.
  • Establishes lines of control for current and proposed information systems, and ensures CCNA IT systems and operations adheres to the Global IT standards, applicable laws and regulations
  • Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance
  • CCNA IT vendor relationship management in close collaboration with the global vender mgt functions. Monitor/report on the performance of CCNA IT vendors to ensure delivery in line with contractual obligations and performance metrics and liaise with procurement partners to review, report on and revise contractual agreements as necessary
  • Evaluate current policies & procedures and proactively identify and implement improvements to increase IT agility and delivery quality while reducing costs
  • Act as an escalation point for high severity customer and IT internal issues that arise from within the team, directly from clients, or from other line of business functions
  • Be an agile evangelist. Educate clients of various seniority on the value proposition of the DevOps operating model and actively engage in discussions to build confidence and ensure customer success as organization transforms
  • Maintain influential knowledge of various IT service delivery models and operational benchmarks.
  • Model a culture that improves the organization's comfort with the speed of change, challenging assumptions, relentless pursuit of improvement - all with a high sense of personal accountability
  • Serve as a Coach and Mentor within the organization and provide career coaching and direction to team members

Required Experience

  • Bachelor's Degree
  • Foster a metrics-driven culture to drive accountability and transparency
  • Excellent understanding of DevOps operating model
  • 5+ years of experience in IT Operations and/or application support. 3+ year of Project/Portfolio management with a demonstrated ability to navigate matrixed organizations to facilitate system optimizations which maximize enterprise architectural best practices. 
  • Proven ability to manage complex processes and drive continuous process improvement
  • Comfortable and confident when speaking with clients as a technology leader and able to translate technical concepts into simple terminology for business client of various levels
  • Excellent problem solving skills, including the ability to analyze situations, identify existing or potential problems, and recommend sound conclusions and implementation strategies
  • Team player with the ability to multi-task in a fast-paced dynamic environment
  • Experience and passion to work in a fast-paced Agile environment, delivering functional features in small time durations 
  • Experience in designing, developing, testing and deploying applications/systems using agile methodologies and automation tool sets
  • Passionate about identifying and solving problems for customers with the ability to uncover business needs through direct interaction as well as quantitative or qualitative research to define compelling solutions
  • Proven ability to manage complex processes and drive continuous process improvement
  • Foster a metrics-driven culture to drive accountability and transparency
  • Self-starter, self-confident and assured in personal abilities

Additional Skills (Preferred)

  • BA/BS in Information Technology, Business, Management or industry-related curriculum preferred
  • MBA preferred
  • Deep understanding of Cloud technology landscape and supporting solutions including but not limited: AWS, Microsoft, SAP/HANA, Salesforce, WebMethods, Mulesoft, Informatica, Java, Teradata, CAS, Virustream,…
  • Agile/Project management certifications
  • Consulting experience

Job Requirements:

Years of Experience:

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Apply
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