Position Overview:As P2P Specialist you will resolve AP and procurement queries and issues, as well as research and extract data from the Coca-Cola financial systems to troubleshoot problems and provide information to internal clients and external vendors via phone and email. In this role you will have the best line of sight of our end-to-end processes in AP and Procurement which is the basis for further development within the Company.
Function Specific Activities:
- Research escalated accounts payable (including internal expense reports) and procurement issues using available system resources. This includes payments made, purchase orders, goods receipts, vendor records, payment deductions, open and closed invoices, check remittance, and discrepancies.
- Provide personalized service on the highest level by answering incoming calls and email inquiries in a professional and courteous manner.
- Follow-up with clients, ensuring all requests are appropriately and thoroughly resolved in a timely manner, and that the solution is received and is acceptable to the client.
- Keep a record of all the stages of handling the issue in existing databases.
- Perform analyses on extracted data to identify unusual activity (i.e. duplicate payments or vendors, significant or large transactions, etc.).
- Meet all assigned service level agreements (SLA).
- Participate is special projects as assigned.
What you need to be successful
In order to be successful in this position, you should bring at least 2 years of experience in an AP and/or procurement environment where you gained a good understanding of the related processes, preferably in an international/matrix organization. Since you´ll be communicating with internal and external clients on a daily basis, fluency in English is an absolute must. Additional you are expected to present a very good knowledge Spanish language. Our team considers itself as obsessed by our customers´ experience, so you should be just as passionate about collaboration and providing great service as you are excited about AP and procurement.
- Bachelor's Degree, preferable in Finance and Accounting.
- Thorough understanding of AP and procurement processes, including automated 3-way match system.
- Basic knowledge of accounting principles.
- Financial systems experience preferably in SAP, including queries and data analysis.
- Knowledge of customer service principles and practices.
- Strong verbal and written communication and follow-up skills.
- Ability to multi-task in a fast paced, high volume environment.
- Problem solving capacity, ability to analyze issues and exercise good judgment.
- Stimulate process improvement by analyzing business processes and developing solutions that will boost performance and results.
Years of Experience:
- GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
- SMART RISK: Makes bold decisions/recommendations.
- EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
- PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
- FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
- EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.