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EDI Business Solutions Analyst

The Coca-Cola Company

  • Location: Atlanta, GA - USA
  • Post Date: 3/1/2019
  • Job Type: FULL TIME
  • TRAVEL REQUIRED: 00% - 25%
  • RELOCATION PROVIDED: No
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Job ID: R-23573GA-Atlanta

Position Overview:

This role is responsible for providing dedicated support for over 4,000 EDI customers including Retail, Foodservice and Warehouse Customers, and Freestyle Outlets serviced by Distributors. The EDI Analyst research and resolve issues for electronic purchase orders from our Customers and business partners. This role ensures well over 1MM electronic orders are received annually and problem solves any issues within SLA, ensuring orders are processed timely utilizing SAP, CIMPRO, CBS tools, and specialized 3rd party EDI reporting tools, such as iTrade.

This role also serves as the subject matter expert for our customers, internal stakeholders, Finance, and CBS for all new EDI purchase order implementations and for all IT projects that impact electronic order flow from our customers and Distributors. These project leads work directly with the customer IT specialist, Account Teams, CBS, in regards to EDI design, UAT, through to development and completion.

Function Specific Activities:

PRIMARY RESPONSIBILITIES:

  • Monitor and correct EDI workflow issues.
  • Understand master data requirements to support flawless EDI transaction execution.
  • Ensure flow and monitor EDI workflow issues for over 4,000 trading partners, inbound and outbound transactions. 
  • Correct EDI transactions that fail. 
  • Analysts must identify failure points through research and correct the issue. 
  • Correction may involve influencing 3rd parties and customers to remedy situation and minimize impact on additional orders.
  • Maintain tables and perform conversion language.  
  • Team members must work with internal stakeholder teams to ensure upcoming product changes and introductions are communicated to trading partners and data points align on internal tables and customer tables allowing proper flow of PO's.
  • Track all issues and analyze trends. 
  • Create recommendations on long term system and process changes to improve trends. 
  • Manage and project lead recommendations that are adopted.
  • Serve as point of contact for Customer to assist with their internal changes that require Coca-Cola system, process, and support.
  • Manage project implementation of new EDI trading partners. 
  • Work with the customer on requirements, define timelines, manage internal stakeholder's timeline and project needs, hold regular meetings to review and ensure implementation schedules stay on time and are completed on time and high quality. 
  • Develop implementation and testing methodology with Customers.
  • Provide expertise and guidance for conversions and on-boarding of new EDI customers.
  • Provide end-to-end support of EDI project plan for EDI implementations
  • Provide guidance and emergency problem solving in critical EDI outages.  These outages can be caused by a variety of sources; Coca-Cola, 3rd party, and customers
  • Team members must escalate the issue; clearly communicate the impact to Coca-Cola and Customers.  Influence to ensure there is proper prioritization of the issue.  Escalate if matters are not getting proper prioritization.
  • Understand master data requirements to support and identify complex master data issues resulting in transaction errors.
  • Problem-solve and provide expertise on end-to-end Order to Cash transactions flow. 
  • Serve as point of contact for Customer and internal partners on EDI outages.

QUALIFICATIONS

Education

Minimum Required:

  • Associates Degree/College Diploma.

Preferred Level:

  • Four year degree related to information technology, management information systems or a business degree along with experience in EDI

Experience

Minimum Required: 

  • 3-5 years' experience
  • 2+ years' experience in a customer service support or help desk role. Knowledge of EDI transaction (electronic data interchange) is preferred, but not required.

Preferred Level:

  • 3+ years' experience in a customer service support or help desk  role
  • Beverage industry experience

Skills

Minimum Required: 

  • Superior Communication skills
  • Excellent technical skills (SAP)
  • Excellent problem solving skills
  • Customer relationship skills
  • People relationship skills
  • Strong analytical skills
  • Strong interpersonal skills
  • Ability to function comfortably in a multi-tasking environment
  • Knowledge of overall EDI concepts
  • Experience in analysis and design of scorecard information
  • Good organizational skills, detail oriented, high sense of urgency
  • Capable of managing multiple tasks simultaneously
  • Team Player and persistent follow through to resolve issues

Preferred Level:

  • Excellent technical skills(SAP, SAP IC, Microsoft Office)

Job Requirements:

· Monitoring of workflow order errors transmitted into our Order Management Systems.
· Error resolution of EDI orders based on an established Service Level Agreement. All Customer issues and resolutions must be captured and documented correctly.
· Work with Customers and Customer Service Teams
· Monitor for expected incoming and outgoing orders and notify our Customer Business Solutions team if orders are not received
· Ensure timely update of the Item Master and Customer Master Data files for faster resolution of EDI errors
· Show proficiency in SAP Sales and Distribution and the EDI Reporting Tool-Insight as well as use of Microsoft Office programs

Years of Experience:

3-5 Years Experience

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Apply
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