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Director, Tools & Capabilities

The Coca-Cola Company

  • Location: Atlanta, GA - USA
  • Post Date: 2/11/2019
  • Job Type: FULL TIME
  • TRAVEL REQUIRED: 00% - 25%
  • RELOCATION PROVIDED: No
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Job ID: R-24377

Position Overview:

The Director of Tools & Capabilities is a strategic leadership position reporting directly to the VP of Commercial Leadership (CCNA). The incumbent will lead the strategic development & implementation of all NA commercial technology platforms: system communication, sales planning, outlet execution, commercial productivity and related training. Develop and drive a multi-year vision & strategy for the commercial technology environment to synthesize and transform sales and commercial experiences, planning, and communications. Translate system-wide commercialization needs into easy-to-use on-line capabilities for sales and marketing personnel including bottlers and sales and execution associates. Steward, lead and positively impact Commercial Application's relationships with key stakeholders to proactively address business issues and opportunities, and mitigate negative impact on the business. Lead the creation of planning standards, tools and capabilities for driving Commercial Planning & Strategy Initiatives.

Function Specific Activities:

Key Responsibilities

  • Strategic Plan Development & Implementation/Training: Develop and deliver against a multi-year strategic plan for Commercial Execution & Frontline capabilities & related tools & applications
  • Develop CCNA Commercial tool landscape strategy and roadmap
  • Import best practices from KO system (Global and Bottlers)
  • Develop training/change management strategy for solution adoption and continuous improvements
  • Lead team in delivery of current year capability improvements and priorities
  • Define resources necessary to accomplish priorities
  • Partner with cross-functional shared services and CCNA leadership to align on roadmap
  • Secure necessary funding to accomplish short and long term priorities via ABP & Senior leadership alignment
  • Manage Operational DME and Vendor Management
  • Actively manage DME budget for operational support of Commercial Solutions
  • Define and steward Vendor SLAs with routine compliance reviews
  • Ensure vendor(s) are right sourced and scaled accordingly to priorities
  • Lead annual vendor planning sessions
  • Leads and develops people to drive business results, build capabilities and drive employee engagement
  • Coach direct reports (product owners) to realize strengths and improve on opportunities with detailed and aligned development plans
  • Review and steward individual solution strategy, vision and roadmaps with tool managers
  • Lead routine staff-meetings to ensure information is cascaded accordingly and priorities are assessed to achieve desired business results.
  • Steward best practices across Commercial Leadership and NA system stakeholders (bottlers & partners) with regards to Commercial tools & capabilities
  • Act as SME for all Commercial Solutions for North America to the Global KO system
  • Participate in CONA routines to ensure alignment with CONA roadmap and strategy
  • Leverage existing tools and capabilities in KO system and implement adoption into CCNA.

KNOWLEDGE SKILLS AND ATTRIBUTES

Program Management:

  • Ability to use appropriate tools and techniques to plan/secure resources for, manage, assist and ensure the progress and ultimate completion of designated projects
  • Effectively manage time, communications, and resources to ensure the project is completed on time and within budget.

Negotiation:

  • Exploring alternatives and positions to reach outcomes that gain all parties' support and acceptance, striving for outcomes that are a win-win for all stakeholders.

Communication Skills: 

  • Ability to communicate complex information and implications both verbally, in interactions with senior customer leaders, and in written presentations, utilizing "storytelling techniques" to communicate a clear, compelling and cohesive story.

Technical Familiarity:

  • Ability to learn and effectively use information/business tools and platform (Salesforce Community Cloud, Salesforce Sales Cloud, Salesforce Service Cloud) to effectively manage the roadmap for communications platforms.

QUALIFICATIONS AND REQUIREMENTS

Education Required: 

  • Bachelor's Degree in Business, Industrial Engineering or related area

Education Preferred: 

  • Master's Degree

Experience Required:

  • 10+ years of relevant experience in developing and stewarding the strategy, roadmap, and feature definition of large-scale solutions and services with a demonstrated record of customer focus.
  • Experience building and implementing commercialization plans, technology platforms/tools & related training.
  • Ability to influence and communicate with all levels of the organization. 
  • Possesses knowledge, expertise, and experience in change management and organizational communication. 
  • Proven track record delivering results on time and within budgets. 
  • Measures and evaluates quality and effectiveness of deliverables, focuses on continuous improvement. 
  • Ability to plan and flex with the needs of the business. 
  • Advance process and planning experience.

Experience Preferred

  • CPG customer management and sales account management / development
  • Coca-Cola full system knowledge

Skills Required:

  • Program/Project Management
  • Product Management
  • People Management
  • Strategy Development
  • Presentation Skills
  • Financial Management

Skills Preferred

  • Technology Implementation
  • Business Analysis
  • AGILE / SCRUM Master
  • Change Management
  • PMP

Job Requirements:

Key Responsibilities
· Strategic Plan Development & Implementation/Training: Develop and deliver against a multi-year strategic plan for Commercial Execution & Frontline capabilities & related tools & applications
· Develop CCNA Commercial tool landscape strategy and roadmap
· Import best practices from KO system (Global and Bottlers)
· Develop training/change management strategy for solution adoption and continuous improvements
· Lead team in delivery of current year capability improvements and priorities
· Define resources necessary to accomplish priorities
· Partner with cross-functional shared services and CCNA leadership to align on roadmap
· Secure necessary funding to accomplish short and long term priorities via ABP & Senior leadership alignment
· Manage Operational DME and Vendor Management
· Actively manage DME budget for operational support of Commercial Solutions
· Define and steward Vendor SLAs with routine compliance reviews
· Ensure vendor(s) are right sourced and scaled accordingly to priorities
· Lead annual vendor planning sessions
· Leads and develops people to drive business results, build capabilities and drive employee engagement
· Coach direct reports (product owners) to realize strengths and improve on opportunities with detailed and aligned development plans
· Review and steward individual solution strategy, vision and roadmaps with tool managers
· Lead routine staff-meetings to ensure information is cascaded accordingly and priorities are assessed to achieve desired business results.
· Steward best practices across Commercial Leadership and NA system stakeholders (bottlers & partners) with regards to Commercial tools & capabilities
· Act as SME for all Commercial Solutions for North America to the Global KO system
· Participate in CONA routines to ensure alignment with CONA roadmap and strategy
· Leverage existing tools and capabilities in KO system and implement adoption into CCNA.

Years of Experience:

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Apply
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