Return to Search →  Asia Pacific   Europe   Latin America   Eurasia & Africa   North America

Returning Applicants

Senior Duty Manager, Systems Management Center (SMC)

The Coca-Cola Company

  • Location: Sofia, Bulgaria - BGR
  • Post Date: 3/1/2019
  • Job Type: FULL TIME
Share This Job
Job ID: R-24622

Position Overview:

We are looking for a Senior Duty Manager part of our newly established IT Delivery Center in Sofia. The SMC Command Center is an integrated monitoring and Critical Incident management team primarily responsible for driving cross functional and business critical IT incidents of high urgency to resolution by following established major incident management processes.
This person will cooperatively work with peers and colleagues in other internal IT Departments as well as external vendors, service providers, and hosting providers to ensure critical incidents are detected, classified, reported, and resolved in a timely manner.

Function Specific Activities:

Function Related Activities/Key Responsibilities

  • Incident detection and recording
  • Resource Engagement
  • Direct Critical Incident Investigation
  • IT stakeholder & client communication
  • Escalation (Technical & Functional)
  • Metrics collection and reporting
  • Continuous Improvement

Education Requirements: 

  • Bachelor's degree in Computer Science or related field or relevant working experience
  • Knowledge of Agile, & DevOps.

Related Work Experience:  3-5+ years of experience

  • Experience working in a multi-sourced environment with service integration across different suppliers, aimed at delivering effective operations and meeting agreed upon service levels
  • Ability to take complex, multi-faceted problems and lead to their solutions recognizing different options, even in absence of all the information
  • Proven people skills and ability to work with a team of people with varied backgrounds
  • Excellent verbal, written and oral communication skills
  • Understanding of standard business processes and data flow within a functional area.

Additional Requirements: 

  • This function requires 24x7 coverage. People hired in this role will have to be open to work in shifts.
  • Kepner-Tregoe Problem solving ITIL V3 frameworks certification is a plus
  • Basic knowledge of network, cloud, SAP infrastructure, and application development technologies and relationships.

Job Requirements:

Years of Experience:

3-5 Years Experience

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

Back to Top

Stay up to date on job openings that match your skills & experience.

Sign Up now
At A Glance

Become part of our professional community to receive company information, news and upcoming events.

Join Now
Who We Are: The Coca-Cola Company
Coca-Cola Millennial Voices
Multicultural Leadership Council