Return to Search →  Asia Pacific   Europe   Latin America   Eurasia & Africa   North America

Returning Applicants

Director, Customer Communications

The Coca-Cola Company

  • Location: Atlanta, GA - USA
  • Post Date: 3/1/2019
  • Job Type: FULL TIME
  • TRAVEL REQUIRED: 00% - 25%
  • RELOCATION PROVIDED: Yes
Apply
Share This Job
Job ID: R-24807

Position Overview:

This position is a senior level, results-focused Director of Public Affairs and Communications to serve as a generalist and business partner in support of Coca-Cola North America's (CCNA) customer teams in Food Service & On-Premise (FSOP) and National Retail Sales (NRS).  The Director, Customer Communications provides ongoing real-time support to customer account leads for proactive and reactive communications needs ranging from media relations to public policy issues to message and presentation development to co-equity brand PR campaigns.  The role also supports the leaders of FSOP and NRS with external and internal communications support and strategic counsel.

Function Specific Activities:

POSITION SUMMARY:

This position is a senior level, results-focused Director of Public Affairs and Communications to serve as a generalist in support of Coca-Cola North America's (CCNA) customer teams in Food Service and On-Premise (FSOP) and National Retail Sales (NRS).  The Director, Customer Communications provides ongoing real-time support to customer account leads for proactive and reactive communications needs ranging from media relations to public policy issues to message and presentation development to co-equity brand PR campaigns.  The role also supports the heads of the FSOP and NRS divisions with external and internal communications support and strategic counsel.

POSITION ACTIVITIES/RESPONSIBILITIES:

Develop, manage and enable delivery of key messages to important stakeholder audiences to clearly define and communicate the company's strategic business priorities (issue positions impacting business, reputation management, etc.), while also promoting the growth of our brands with customers

Lead initiatives to train and equip CCNA's salesforce with the latest messaging and information on various issues facing the company and its customers.

Provide counsel to the business around PAC trends, challenges, opportunities, etc. (solid recommendations around taking advantage of upcoming trends, assessing those issues which need to be raised to the business, manage the dialogue around opportunities, etc.)

Support the management of risk events with customers to support timely communications and coordination with internal issues response teams.

Support development of strategic PAC plans for the heads of the NRS and FSOP divisions (including speeches, presentations, briefing documents, town halls, as needed)

Lead communications support for major co-equity brand programs with customers, including close coordination with CCNA Brand PR teams

Lead CCNA Trade PR efforts, including activation of 2-3 major customer trade shows annually

Manage PR agency resources and budgets as needed for support

REQUIRED EDUCATION AND/OR EXPERIENCE:

  • Bachelor's Degree in Communications or related field
  • 8-10 years' related experience
  • Experience performing the job responsibilities above.


PREFERRED EDUCATION AND/OR EXPERIENCE:

  • Master's degree
  • Advanced Writing
  • Media Relations
  • Brand Management
  • Project and Budget Management
  • Government Relations
  • Stakeholder Engagement
  • Employee Communications

RELOCATION ASSISTANCE WILL BE BE PROVIDED FOR THIS OPPORTUNITY

PLEASE SUBMIT RESUMES IN MS WORD OR PDF FORMAT

Job Requirements:

Years of Experience:

7-10 Years Experience

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Apply
Back to Top
 
+ READ FULL JOB DESCRIPTION

Stay up to date on job openings that match your skills & experience.

Sign Up now
At A Glance

Become part of our professional community to receive company information, news and upcoming events.

Join Now
Who We Are: The Coca-Cola Company
Coca-Cola Millennial Voices
Multicultural Leadership Council