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Senior Software and Electronics Support Engineer

The Coca-Cola Company

  • Location: Atlanta, GA - USA
  • Post Date: 4/1/2019
  • Job Type: FULL TIME
  • TRAVEL REQUIRED: 00% - 25%
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Job ID: R-22674

Job Description Summary

The Coca-Cola Company has an opening on the Freestyle Team for a Senior Software and Electronics Support Engineer. This role will provide support to field service and customer teams on issues related to software and electronic components supporting Coca-Cola Freestyle Equipment. This position will require the ability to leverage equipment logs, customer feedback, and service network information to identify root causes of field issues. A successful candidate will be able to leverage software skills to patch minor issues and work closely with engineering and quality teams to resolve larger scale issues. The specific accountabilities include:

• Resolve field escalation issues related to software, hardware on Freestyle equipment
• Communicate with key customer teams to provide status updates on field issues
• Propose software feature enhancements to improve customer operation and improve equipment uptime
• Service as a voice of field operations in the development of new equipment and software

Function Specific Activities:

Minimum Qualifications:
  • Bachelor's Degree in Electrical or Computer Engineering or related engineering field
  • 5+ years of working in technical or field operations in customer facing roles.
  • 2+ years' experience with either Java or C/C++ in embedded Linux environment

Preferred Qualifications:

  • 2+ years of SQL experience
  • 7+ of working in technical or field operations in a customer facing role
  • 2+ years working the Coca-Cola Freestyle ecosystem
  • Has worked on software releases end to end including supporting multiple releases in the field
  • Knowledge of Client-Server design and patterns
  • Knowledge of Multi-threading model with Synchronous and Asynchronous communication with timer based and Real-time Event Management
  • Excellent problem-solving skills including methods such as 8D, DMAIC

Functional Activities:

  • Investigate field software and electronic component issues and provide fixes
  • Identify and resolve field issues from software logs and multiple databases systems
  • Leverage data for prediction and modeling to improve performance and operations
  • Work with embedded teams to determine advanced diagnostics and data needs to reduce time to repair
  • Develop key reports for lower level support staff be able to self-diagnose field issues
  • Leverage data to solve complex performance issues around software and hardware
  • Support dispenser improvement projects outside of software and hardware that drive customer satisfaction
  • Understand the impact of solutions to field, operations, customers, and engineering as well as their possible interactions
  • Communicate effectively with internal and external customers
  • Excellent oral and written communication skills to influence and negotiate with senior leadership
  • Lead a cross functional team to resolve complex issues and drive system improvements

Leadership Behaviors: 

  • Drive Innovation:  Generate new or unique solutions and embrace new ideas that help sustain our business (encompassing everything from continuous improvement to new product and package innovation)
  • Collaborate with System and Stakeholders:  Develop and leverage relationships with stakeholders to appropriately stretch and impact the System (Company and Bottler)
  • Act Like an Owner:  Deliver results, creating value for our brands, our System, our customers and key stakeholders
  • Inspire Others:  Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible
  • Develop Self and Others:  Develop self and support others' development to achieve full potential

Job Requirements:

Years of Experience:

5-7 Years Experience

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Apply
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